Privacy Policy

This is a privacy policy for Fidelity Payment Processing and It describes the data we collect on the site and what we do with that data. Keeping the information private and secure is very important to us. Please contact us via email if you have questions about this policy:, call 0345 481 2178 or write to us at the following address:

Fidelity Payment London Office:   1 Tapper Walk London N1C 4AQ 

Fidelity Payment Manchester Office: First Floor, Grosvenor House, Agecroft Enterprise Park, Manchester M27 8UW

What information do we collect?

We collect browser information and other non-user specific information to support the operation of the system and provide us with broad user patterns and data.

There are various forms on the site such as an information request, agent application and merchant account applications. The information collated by these forms is provided to Fidelity Payment to support the processing of the request.

We also collect the information required to process product orders on the site. This information is kept internally and only name, address and telephone number data is provided to the delivery services we use.

What do we do with the information we collect?

Information collected on this site is not sold or transferred to any person or party that is not directly involved in our normal business operations. Fidelity Payment uses information collected from this website for internal use only, but may share some information with other parties where it is  deemed necessary in order to complete or fulfil an order or request for information.


Cookies are a form of technology which can be used to provide you with tailored information from a website. A cookie is an element of data which a website can send to your browser, where it can then be stored on your system.

We, like most websites, utilise cookie technology to help provide a better user experience. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

Data updates

If any of the information you provide to us changes, please update us by sending an email to

Email policy

Fidelity Payment may use your email address to communicate with you about orders you have placed, accounts you maintain or enquiries you have made about our products and services. In addition, we may send you email communications for customer satisfaction purposes or to inform you of special offers we believe will be of interest to you based on your profile. These emails will contain an unsubscribe link, which will enable you to opt out of receiving future mailings at any time, should you choose to do so.

We will never sell your contact information.

If you believe you received an email from us that is in violation of this policy, please report it to

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